Boater Membership FAQs

Frequently Asked Questions

Q. Will you mail me my membership card? I want to use it today!
A. Your membership card is digital and always available on your Dock Links account. You can download or print if required. We no longer have physical cards to mail out. 

Q. Does my membership automatically renew?
A. Yes, your Dock Links membership automatically renews on an annual basis. Your digital card will automatically update annually. You will receive two email notifications starting 30 days prior and the second 7 days prior to your renewal letting you know of the upcoming annual renewal fee that will be charged to the credit card on file.  

Q. Can I transfer my membership?
A. No, you cannot transfer memberships.

Q. My credit card information had changed, can I update that myself?
A. Yes, you can update your credit card information directly through your Dock Links account on the profile page. 

Q. How do I cancel my membership?
A. To cancel your membership, login to your member profile and at the bottom of the page is the cancel option. This will cancel your membership at the end of your current billing cycle which is your expiry date on your card.

Q. I am an MD Marine Insurance policy holder - how do I get my complimentary membership?
A. MD Marine clients redeem their membership through the MD Marine Client Centre. Visit mdmarine.ca/doclinks for full details. 

Q. How many times can I use my fuel discount?
A. There is no limit to how many times you can use your fuel discounts. 

Q. How far in advance can I book a slip?
A. Most partner marinas do not have a limit on how far in advance you can book. Dock Links does not limit advance bookings.

Q. What if the Marina I wish to attend is full?
A. Unfortunately, there is nothing that Dock Links can do if the Marina partner is fully booked. Each partner marina will do everything to accommodate all Dock Links members but offers no guarantees on availability on specific nights. Please try to book in advance!

Q. What if I don’t show up for my booking?
A. Each partner marina has its own cancellation policy. Please check with the marina at the time of booking.

Q. Do the discounts ever change?
A. Yes, partners can choose to offer a greater discount at their discretion.